Atlas Copco’s vision is to become and remain First in Mind—First in Choice® for our customers and prospects for all brands.
By providing high-quality products and services we add value to our customers’ operations and business objectives. The focus is on productivity, quality, costs and efficiency as well as ergonomics, safety and health and environmental aspects. The goals are to offer safe and reliable products and services and to increase customer energy efficiency by 20% by 2020.
We safeguard our reputation by working with customers who observe the same high standards for environmental, ethical and social responsibility. We strive to build awareness among customers for our ethical guidelines.
Atlas Copco strives to develop products and services with a life-cycle perspective including relevant aspects of ergonomics, safety and health. Seen over the entire product life cycle, from product development, manufacturing, usage to discards, the largest portion of our environmental footprint is in the use of our products, with energy consumption making the most significant impact.
We have been awarded as one of the most innovative and sustainable companies by products and solutions developed to increase for example customer’s energy efficiency. Further information on sustainable products
Customer centers conduct customer satisfaction surveys in accordance with the Group’s Quality Policy. The goal is to increase customer loyalty in all operations and progress is followed up by using Net Promoter Score, a survey of customer satisfaction.